PK Learning & Development

PK Learning & Development

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Difficult Discussions matter

Name of the session

Difficult Discussions Matter

Description of course

Welcome to Difficult Discussions Matter!

This is an interactive workshop that will require your full participation. It is a busy session of 3 ½ hours that involves you in a variety of ways through activities, role play and self-reflection. We will also ask you to bring along a scenario of a challenging conversation that may have caused you to lose confidence, felt conflicting or confrontational and will be used in the session.

Who is it for?

Everyone! Staff across all sectors including Local Authority, NHS, 3rd and Independent Sectors and the general public.

What will I learn?


  • Becoming more aware of your own communication style;
  • Developing your understanding of active listening skills and the importance of this when experiencing conflict;
  • Understanding what makes some conversations more difficult;
  • Preparing you for future conversations by using a simple approach;
  • Helping you to reflect on your own behaviours and attitudes and those of others;
  • Developing your planning and preparation for conversations;
  • Developing your confidence by allowing space to use the approach in a safe environment through exploration;
  • Feeling motivated and assertive to have conversations which may be difficult


Where is the session?

Across all localities of Perth and Kinross

How to book






The group work and discussions were really useful and getting views from others and listening to their experiences.

Very thought out and relevant sessions for all staff groups and any scenario.

It highlighted the importance of emotional intelligence and not trying to problem solve too soon.  Gave tips on approaching difficult discussions.

I learned a lot about my own emotional intelligence and listening.

I particularly liked the self reflection and the emotional intelligence was interesting.

It made me more aware of how my emotions play a part in conversations and to not pre-empt conversations before they arise.